• Who to Call


    IT CBT Help Desk - Level 2 Support

    • A district Zone Tech will be available each day from 7:30am to 3:30pm every day of testing to answer questions, assist remotely, and if needed, dispatch a tech to your school.
    • Phone #: 955-6983
    • CBThelp@gm.sbac.edu


    Pearson - Support

    • For assistance with the test, student problems logging on the Pearson site, or problems with Pearson's test management please contact Pearson.
    • Phone #: 1-877-847-3043

    FSA - Support

    • For assistance with the test, student problems logging on the FSA TA or TIDE site, or problems with FSA's test management please contact FSA.
    • Phone #: 1-866-815-7246
    • email: fsahelpdesk@air.org


    Student CBT Login Accounts

    • To help with student computer login problems during the testing, testing Active Directory accounts have been created. This account is a restricted account that will log the student onto the computer and allow them access to FSA or Pearson's testing site only.
    • For login information, contact your site's Zone Tech.