Who to Call
IT CBT Help Desk - Level 2 Support
- A district Zone Tech will be available each day from 7:30am to 3:30pm every day of testing to answer questions, assist remotely, and if needed, dispatch a tech to your school.
- Phone #: 955-6983
Pearson - Support
- For assistance with the test, student problems logging on the Pearson site, or problems with Pearson's test management please contact Pearson.
- Phone #: 1-877-847-3043
FSA - Support
- For assistance with the test, student problems logging on the FSA TA or TIDE site, or problems with FSA's test management please contact FSA.
- Phone #: 1-866-815-7246
- email: firstname.lastname@example.org
Student CBT Login Accounts
- To help with student computer login problems during the testing, testing Active Directory accounts have been created. This account is a restricted account that will log the student onto the computer and allow them access to FSA or Pearson's testing site only.
- For login information, contact your site's Zone Tech.